Support
Something not working, or a question we haven't answered? Write to us. Every message is read by the person who builds the app.
It helps if you include your phone model, system version (for example iOS 18 or Android 15) and what you were doing when it happened.
Common questions
How do I restore Premium on a new phone?
Sign in to the same Apple ID or Google account you bought it with, open Noctune, go to Settings and tap Restore Purchases. You don't need a Noctune account.
How do I cancel my subscription?
Subscriptions are managed by your app store, not in the app. On iPhone: Settings → your name → Subscriptions → Noctune (Apple's guide). On Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → Noctune (Google's guide). Cancel at least 24 hours before renewal; you keep Premium until the paid period ends.
How do I get a refund?
Refunds are decided by the store you paid. Apple: request a refund. Google Play: refund policies. If something didn't work, write to us as well; we'd like to fix it.
What's free and what's Premium?
8 sounds are free (white, pink and brown noise, rain, ocean waves, crickets, fan, heartbeat), with the sleep timer, sleep mode, saved mixes and mixes of up to three sounds. Premium unlocks all 32 sounds and bigger mixes. Our promise: what's free stays free, and Lifetime stays yours. We won't move free sounds behind the paywall or turn a one-time purchase into a subscription.
The sound stops when I lock the screen.
Check that your phone's battery saver or a "sleeping apps" setting isn't closing Noctune, and that the timer isn't set shorter than you think. If it still stops, write to us with your phone model and system version.
Does Noctune work without internet?
Yes. All sounds are part of the app. The connection is only needed to buy or restore Premium.
Can I delete my data?
Your mixes and settings live only on your phone; deleting the app deletes them. Purchase records are kept by Apple or Google and RevenueCat; see the privacy policy or write to us.